Privacy Policy
1. Identification of the data controller
This Privacy Policy explains how Grande Forja — Serralharia Artística, Lda. collects, uses and protects the personal data of users who visit the website grandeforja.pt or contact us through forms, email, telephone or other means made available.
Data controller:
Grande Forja — Serralharia Artística, Lda.
Address: Rua das Alminhas n.º 217, 4820-756 Seidões, Fafe
Email: geral@grandeforja.pt
Telephone: +351 253 498 346
Website: https://grandeforja.pt
2. Personal data we may collect
We may collect the following personal data when the user contacts Grande Forja:
Name
Email address
Telephone number
Company or entity represented
Location of the work or project
Information submitted through the contact or quotation request form
Photographs, technical drawings, measurements or documents voluntarily sent by the user
Technical browsing data, such as IP address, device type, browser and pages visited
Grande Forja only collects the data necessary to respond to information requests, analyse projects, prepare quotations and improve the website user experience.
3. Purposes of data processing
The personal data collected may be used to:
Respond to contact, quotation or information requests
Analyse technical requirements for metalwork, metal structures, laser cutting, stainless steel, industrial furniture or automation projects
Prepare commercial proposals and quotations
Schedule meetings, technical visits or commercial contacts
Manage commercial relationships with clients, suppliers and partners
Comply with legal, tax and accounting obligations
Improve the operation, security and performance of the website
Assess users’ interest in the services presented
4. Legal basis for processing
The processing of personal data may be based on different legal grounds, depending on the situation:
Performance of pre-contractual or contractual steps, when the user requests a quotation or service
Consent, when the user voluntarily fills in a form or accepts optional cookies
Compliance with legal obligations, namely tax, accounting or administrative obligations
Legitimate interest, to respond to enquiries, manage requested commercial communications and protect the security of the website
5. Data retention
Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected.
Contact or quotation requests may be kept for the time necessary for commercial follow-up and communication history. Data related to invoicing, accounting or legal obligations will be retained for the legally applicable periods.
When the data is no longer required, it will be securely deleted or anonymised.
6. Sharing data with third parties
Grande Forja does not sell personal data to third parties.
Data may only be shared, where necessary, with:
Technical service providers for the website
Hosting, maintenance and digital security services
Email or form platforms
Accountants, consultants or legal entities, where applicable
Public, tax or judicial authorities, where there is a legal obligation
Whenever possible, we seek to work with entities that ensure adequate levels of data protection.
7. Cookies and similar technologies
The website may use cookies that are necessary for its operation and, subject to consent, analytical or marketing cookies.
Cookies may be used to:
Ensure the technical operation of the website
Improve navigation
Analyse usage statistics
Measure the performance of digital campaigns, where applicable
The user may manage or withdraw consent through the cookie tool available on the website or through their browser settings.
8. Rights of data subjects
Under the applicable legislation, the data subject may request:
Access to their personal data
Rectification of inaccurate or incomplete data
Erasure of data, where applicable
Restriction of processing
Objection to processing
Data portability, where applicable
Withdrawal of consent, where the processing is based on consent
To exercise these rights, the user may contact Grande Forja by email:
The user also has the right to lodge a complaint with the Comissão Nacional de Proteção de Dados — CNPD.
9. Data security
Grande Forja adopts appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
Despite the measures implemented, no digital system is completely immune to risk. For this reason, we recommend that users avoid sending sensitive or confidential information through unsecured forms.
10. Links to external websites
The website may contain links to external pages, such as social media, map platforms or other services. Grande Forja is not responsible for the privacy practices, content or policies of those external websites.
11. Changes to this Privacy Policy
Grande Forja may update this Privacy Policy whenever necessary, in order to reflect legal, technical or operational changes.